LamanShop Customer Information

Returns & Refunds Policy

Last updated: August 2026

At LamanShop, we want customers to have clear information about returns, exchanges and refunds.

Please review the conditions below before requesting a return.

   
Return window 30 days
Eligible products Defective & non-defective
Restocking fee No restocking fee
Refund processing Within 5 business days

30-Day Return Policy

We accept return requests within 30 days of the date you receive your order.

Returns are accepted for both defective and non-defective products, subject to the conditions described in this policy.

Return Eligibility

For a non-defective product to qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories and documentation supplied with the product.

  • Include proof of purchase such as your order confirmation or receipt.

Please contact us before returning an item. Products returned without prior return instructions may not be accepted.

How to Request a Return

To request a return:

  • Contact our customer support team at support@lamans.shop.

  • Include your order number and the reason for your return.

  • Wait for return instructions before sending the item.

  • Securely package the product using the original packaging where reasonably possible.

Please do not send products back before contacting our customer support team.

Return Shipping Costs

Damaged, defective or incorrect items

If the product you received is damaged, defective or incorrect, LamanShop will cover the reasonable return shipping cost and provide return instructions.

Change-of-mind returns

If you are returning a non-defective product because you changed your mind, ordered the wrong product or no longer want the item, you are responsible for the return shipping cost.

Restocking Fees

LamanShop does not charge a restocking fee for eligible returns.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective or incorrect, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Clear photographs of the product where relevant.

  • Photographs of the packaging where relevant.

  • A brief description of the issue.

We will review the information and provide appropriate return or resolution instructions.

Refund Process

After your returned item has been received and inspected, we will notify you of the outcome of the return.

If the return is approved, the refund will be issued to the original payment method.

Approved refunds are processed by LamanShop within 5 business days.

After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.

Exchanges

We accept exchanges for eligible products.

To request an exchange, please contact support@lamans.shop with your order number and details of the product you wish to exchange.

Exchange requests are subject to product availability and the return eligibility requirements stated in this policy.

Non-Returnable Items

The following items cannot normally be returned unless they are damaged, defective or incorrect:

  • Products that have been used beyond what is reasonably necessary to inspect them.

  • Products damaged after delivery through misuse or improper handling.

  • Products returned incomplete or without required accessories or components.

  • Gift cards, where applicable.

This does not affect any rights you may have under applicable consumer law.

Order Cancellations

You may request cancellation before your order has been dispatched.

If your order has already been dispatched, you may request a return after delivery in accordance with this policy.

Return Packaging

Customers are responsible for ensuring returned items are packaged securely to reduce the risk of damage during return transit.

Where the customer is responsible for arranging return shipping, we recommend using a tracked shipping service and retaining proof of postage.

Return Address

Please contact our customer support team before sending a return so that we can provide the appropriate return instructions and confirm the return destination.

Do not send a return to our registered office unless our customer support team has specifically instructed you to do so.

Contact Us

If you have questions about a return, exchange or refund, please contact us:

LamanShop

Market: United States

Category: Outdoor Equipment & Garden Essentials

Email: support@lamans.shop

Support hours:
Monday–Friday, 9:00 AM–6:00 PM, US time